Off the Clock Tech Support April 27, 2013
It never fails, once someone finds out you work in IT, you become tech support. I think it's how dentists or accountants feel.
It's typically the same problem: "my computer is really slow". Rarely is the computer in question less than one or two years old.
I did some years on the technical side of IT before moving over to the security side, and because of this I realize an important truth. Security cannot be separate from technology, therefore good tech support will also address information security. Okay, so I got this from the venerable Bruce Schneier.
Information security is all about the infamous CIA triad, that is confidentiality, integrity, and availability. Without these things, IT is more of a hindrance than a tool. That being said, "growing up" in IT, I was never taught about security. We ...